I find it is becoming more and more critical to keep records of when you have contact with parents. I made a form that I keep by my phone. I fill it in every time I have a call a parent. If a parent stops in to talk to me I also make a note of it and just mark that the contact was in person and what the conversation was about. It is a good way to cover yourself if a parent says they had no idea their child was having a problem.
Click here to download.